Welcome to vlinq! These Terms and Conditions govern your use of our digital business card platform and related services. This website is operated by vlinq DIGITAL (PRIVATE) LIMITED having its registered business address at 441-G1 Johar Town Lahore . Throughout the site, the terms “we,” “us,” and “our” refer to vlinq DIGITAL (PRIVATE) LIMITED . By accessing or using our website and mobile application, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
By using vlinq, you acknowledge that you have read, understood, and accepted these Terms in their entirety, along with any other guidelines or policies referenced herein.
To access certain features, you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
vlinq allows you to share your contact information, social media profiles, and other content with others. You retain ownership of any content you provide, but by using our services, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content for the purpose of operating and promoting the vlinq platform.
You agree not to use vlinq for any illegal, harmful, or unauthorized purpose. This includes, but is not limited to, uploading malicious software, spamming other users, or violating any applicable laws or regulations.
vlinq and its related trademarks, logos, and content are the property of vlinq DIGITAL (PRIVATE) LIMITED. You may not use our intellectual property without our explicit written consent.
vlinq may integrate with third-party services, but we are not responsible for the content or privacy practices of these services. Your use of third-party services is subject to their respective terms and policies.
These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan, and you agree that the courts of Lahore, will have exclusive jurisdiction in any dispute that you have with us.
vlinq is provided on an 'as is' and 'as available' basis. We do not warrant that our services will be uninterrupted, error-free, or secure. Your use of vlinq is at your own risk.
In no event shall vlinq DIGITAL (PRIVATE) LIMITED or its affiliates be liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the use of our services.
If you create a store on vlinq, you are solely responsible for the products you sell and ensuring compliance with all applicable laws, including tax obligations. vlinq provides a platform to create and manage your store, but we do not take any responsibility for the legality of your products or your tax compliance.
We reserve the right to suspend or terminate your access to vlinq at any time, for any reason, without notice.
Local Shipping: We offer local shipping across Pakistan. Orders are typically processed within 1-2 business days and are delivered within 3-7 business days, depending on your location. Shipping charges will be calculated at checkout based on the weight and destination of your order. International Shipping: Currently, we do not offer international shipping. Please stay tuned for updates on when this service will become available. Shipping Charges: Shipping charges are calculated based on the weight and destination of your order and will be displayed at checkout.
Before Shipping: Customers may cancel their order before it has been shipped. To cancel your order, please contact our customer support team at [email protected] with your order details. If the order has already been shipped, the cancellation will not be possible, and the item must be returned according to our Return Policy. After Shipping: Once an order has been shipped, it cannot be canceled. However, you can initiate a return after receiving the product.
Eligibility: Products can be returned or exchanged within 14 days of delivery. The item must be in its original condition, unused, and with all original packaging and tags intact. Non-Returnable Items: Certain items, such as perishable goods, custom-made products, and digital downloads, are not eligible for return. Process: To initiate a return or exchange, please contact us at [email protected] with your order details and reason for return/exchange. We will provide you with instructions on how to return the item. Return Shipping: Customers are responsible for the cost of return shipping unless the item was received damaged or defective. Exchange: Once we receive your return, we will process the exchange within 5-7 business days, subject to product availability.
Eligibility: Refunds are issued for returned items that meet our return conditions. Process: Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Non-Refundable Items: Shipping charges, gift cards, and certain other items are non-refundable. Partial Refunds: In some cases, only partial refunds may be granted, such as for items that are returned more than 14 days after delivery or items that are not in their original condition.
We may update these Terms from time to time. It is your responsibility to review the Terms periodically, and your continued use of vlinq after any modifications constitutes acceptance of the updated Terms.